---
title: "DealWise Frequently Asked Questions-English"
canonical: "https://support.mercell.com/space/DealWise/196280090652/DealWise%20Frequently%20Asked%20Questions-English"
format: markdown
---
1. **What is DealWise?**  
DealWise is a service and certification module for the public sector. It gives you access to legal and bid support, training and webinars. Collected tools for you and your company to get the tools to succeed in the public sector. There are three different levels of DealWise.

![image-20240827-125954.png](media://18236eec-6c0a-4059-a49b-81cf84a5e3f8)

2. **How do I get access to DealWise?**  
For the Basic level you can register on the website (the basic level is free). And if you want to register for the other levels, Plus and Pro, you need to get in contact with sales department:[ ](https://info.mercell.com/sv-se/dealwise/om-dealwise/bli-kontaktad-av-en-saeljare)<u>[Mercell](https://info.mercell.com/sv-se/dealwise/om-dealwise/bli-kontaktad-av-en-saeljare)</u>
3. **I just got an invoice regarding DealWise Plus and I didn’t order it.**  
DealWise is a solution which you can read more about above. All customers in time for their annual renewal have gotten an email regarding DealWise and that the solution will be an add-on to your existing service.  
DealWise Plus comes with an additional cost. However, the DealWise Basic is free of charge.  
You as a customer can cancel DealWise Plus, it is not mandatory.    
Make sure we have the correct information to the one in charge of your deals.
4. **I have opted out of DealWise Plus but still get information about logging in, why?**  
All customers have access to DealWise Basic (free solution) and if you want to use it you need to register. You will also automatically be added to DealWise Academy for Basic (also free) and you will need to register for that in our 360-learning portal (separate email will be send to you)
5. **I have access to DealWise but want a colleague to do the training in the Academy – is that possible?**  
The person that is logged into the Academy will be the name written on the certificate. So, your name will be on the certificate.
6. **I want a colleague to get DealWise – what do I do?**  
All the people in your company can have access to DealWise as long as your company have an active licens. Contact Customer Success and they will add the specific person to your license.
7. **I got DealWise and I can’t log on to the Academy?**  
When you register for DealWise there will be a 24-48 hours delay before you are connected to the Academy-portal. You will receive a separate email where you can log in. If you are having continuing problems with logging in, please contact Support.
8. **We are a Swedish company but want to learn about the Danish market. Can we get access to DealWise Denmark?**  
You need to have a licence for the Danish market (and every other country you want access to) in order to get access to the specific country.


*Do you have any more questions or want to make adjustments to your DealWise account. Please, **[contact us](https://mercell.atlassian.net/servicedesk/customer/portal/207)*