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title: "More than one account connected to the email address"
canonical: "https://support.mercell.com/space/ESU/757760293/More%20than%20one%20account%20connected%20to%20the%20email%20address"
format: markdown
---
Please note:  password reset links are valid for 6 hours only. If you haven’t managed to reset the password within 6 hours please request a new password reset email. If you have more than one account connected to your email address and you have forgotten your password or username for one or more accounts then please do following: On  https://uk.eu-supply.com/  click on the link “Forgot your password?” to request an email for changing your password and finding out your username.  Insert the email address that is linked to your user profile and click OK. Check the email inbox for the password reset email that’s sent from  noreply@uk.eu-supply.com Each of your accounts has a separate username and a separate password reset link in the reset email. Make sure to use only the username and reset link that are written  next to  the account’s name that you need to access: After you have changed the password of the account you need please go back to  https://uk.eu-supply.com/  login page and insert the correct username and the new password combination to log in. Related articles