---
title: "Failed login 5 times in a row"
canonical: "https://support.mercell.com/space/ESU/757792912/Failed%20login%205%20times%20in%20a%20row"
format: markdown
---
Please note:  The internet browser locks after 5 failed attempts at logging in. To be able to log in again, you will need to restart the browser.  Here is what you can try to resolve the issue: Restart the browser by closing each and every tab and window you have open from that browser first and then reopen a fresh new window to log in again. Before you log in again, make sure that you are using the correct username. Please see the related articles for more instructions on how to find out what your username is. Try logging in using a different web browser than the one you were using previously. If the error still comes up then try removing your browser history and cookies from your browser’s settings or restart your computer. Related articles