---
title: "Forgotten login details"
canonical: "https://support.mercell.com/space/ESU/757793024/Forgotten%20login%20details"
format: markdown
---
Please note:  password reset links are valid for 6 hours only. If you haven’t managed to reset the password within 6 hours please request a new password reset email. If you have forgotten your password or username please do following: On  https://uk.eu-supply.com/  click on the link “Forgot your password?” to request an email for changing your password and finding out your username.  Insert the email address that is linked to your user profile and click OK. Check the email inbox for the password reset email that’s sent from noreply@uk.eu-supply.com Copy your username from the email’s text and click on the reset link to create a new password: After you have changed the password go back to  https://uk.eu-supply.com/  login page and insert the correct username and the new password combination to log in. Related articles