---
title: "Reset password"
canonical: "https://support.mercell.com/space/MKB/196132732992/Reset%20password"
format: markdown
---
If you have forgotten your password, your password has expired, or you are experiencing login issues, you can reset it using the **Forgot password** option on the login page.

### Steps to Reset Your Password

1. Go to **[app.mercell.com](http://app.mercell.com)** and click **Login**.
2. Enter your email address and click **Continue**.
3. Click **Forgot password**.

> ⚠️ If you are a migrated customer, the reset window may look slightly different. Click **Forgot password** and continue following the steps below.

4. Enter your email address again and click **Reset password**.

Within a short time, you will receive an email from [noreply@mercell.com](mailto:noreply@mercell.com) or [info@mercell.com](mailto:info@mercell.com) containing a reset code or a **reset password** verification link, depending on your user permission.

A reset password verification link is valid for 1 hour.

If you have been sent a code, it is valid **for 7 days**. If it expires, you will need to request a new one. 

5. Enter your new password and repeat it in the confirmation field.

Make sure your new password meets all required security criteria and that both entries match.

7. Click **Continue** to complete the process.

Your password is now successfully updated, and you can log in using your new credentials.

<span style="color: #97a0af">*Article Ref: 301020251142*</span>