--- title: "Managing System Alerts and Notifications" canonical: "https://support.mercell.com/space/MKB/196280329557/Managing%20System%20Alerts%20and%20Notifications" format: markdown --- [CLM] The system's **Alerts** feature (sometimes referred to as Alarms) is designed to provide you with an immediate overview of important, time-sensitive events within the system. An alert is automatically generated for the same issue that triggers an email notification to you. ### Events that Trigger an Alert The system generates alerts for a variety of critical actions, grouped by category: | | | | | --- | --- | --- | | Category | Event that Triggers an Alert | Purpose | | **User-Defined Reminders** | Reminders set by the user. | Alerts you when a personal reminder is due. | | **Comments** | Invitation to a Commentary Round | Informs you that you've been invited to comment on a contract. | | **Comments** | New comment in the Commentary Round | Notifies you that new feedback or comments have been received. | | **Contract Status Changes** | Agreement Valid, Archived, Closed, Terminated, Expired, Incomplete, or Transferred. | Informs you that the status of the contract has been changed. | | **Electronic Signature** | Electronic Signature Completed or Rejected. | Informs relevant parties about the outcome of the electronic signature process. | | **Contract Content Changes** | Things to check in the subscriber liability information. | Provides a warning that the company's subscriber liability needs to be checked. | | **Option Period** | The option decision has been made. | Alerts you when notification of the option decision has been sent. | | **Complaints** | Complaint Message Saved, Complaint Message Sent, or Complaint Proposal Sent. | Informs relevant persons about activity related to a formal complaint. | Export to Sheets ### Accessing and Viewing Alerts Alerts can be accessed instantly from the **front page** (dashboard) in two ways: 1. By selecting the **Alerts** option on the front page. 2. By clicking the **clock icon** (🔔) in the upper left corner of the screen. When you click the clock icon, a window opens displaying your list of user alerts. When new alerts are available, the number next to the icon automatically updates. #### Navigating the Alert List - Alerts are **grouped by category** based on their trigger event. Click the category name to open the full list of alerts belonging to that group. - The listing shows each individual alert and the **time** the event occurred. - Clicking the alert link will take you directly to the relevant **agreement and the specific section** the alert refers to (e.g., if the alert is about comments, it opens the contract comments section). - For **set reminders**, the alert includes an option to read a related message. The message opens in a pop-up window when you click **"Show message related to the alarm"**. ### Managing and Searching Alerts #### Deleting Alerts Alerts remain in the list until you manually delete them. You can delete alerts **individually** or **all alerts within a specific category** at once. - When deleting a group of alerts, the system will ask you to **confirm the deletion**. Once alerts are deleted, the number displayed in the counter decreases. #### Searching for Contracts with Alerts You can search for specific contracts that have pending alerts: 1. In the contract search function, click the **"Alerts"** item. 2. The search result will then only list contracts that currently have an active alert associated with them. Additionally, you can view an alert related to a specific contract by clicking the **clock icon** (🔔) found in the contract's search result row. * Article Ref: 201020251124*