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title: "Managing an Inquiry"
canonical: "https://support.mercell.com/space/MKB/196280333447/Managing%20an%20Inquiry"
format: markdown
---
All created inquiries are listed in the  Inquiries  section. You can open a specific inquiry by clicking the  menu button  next to it. Searching and Filtering The left side of the Inquiries section features a search function that uses the  name  and/or  status  of the inquiry. You can refine your search using the following criteria: Only retrieve the inquiries I have created:  Lists only those inquiries created under your user account. Also retrieve inquiries related to plans:  Includes inquiries linked to plans in your search results. Status Filter:  Add  Status  as a search criterion and select from the dropdown to view results based on a specific status. Inquiry Statuses Inquiries can exist in the following states: Status Description Draft The survey has been created but  not yet sent . Sent The survey has been sent to recipients, and the  deadline is still active . Expired The survey  deadline has passed , or the survey was manually marked as completed before the deadline. Processed The survey has been fully handled and actioned. This status is  manually updated  by the user. Inquiry Information Page Selecting an inquiry opens the Information page, which is broken down into three tabs: Inquiry details:  Shows the basic information:  Name, Description, Status, Sender, Sending Time,  and  Deadline . Recipients:  Lists all individuals to whom the survey was sent. Responses:  Displays the answers received, organised by the individual question field. Article Ref: 131020251459