---
title: "(Probably delete) Frequently asked Questions"
canonical: "https://support.mercell.com/space/MKB/196280336053/(Probably%20delete)%20Frequently%20asked%20Questions"
format: markdown
---
**I have forgotten my password**

You can request a new password with the function "Have you forgotten your password?". If the message does not appear in the inbox, please check that it has not gone to spam. If necessary, contact [tuki@cloudia.fi](mailto:tuki@cloudia.fi).

**Where can I change my username or password?**

You can update them by going to My data -> User data tab.

**How can we update business profile contact information**

The contact information of the company profile can only be updated by the contact person. You can change the contact person by contacting Cloudia support.

**I can't find the quote I'm looking for**

It may be a limited procedure, in which case you need a link that the procurement unit sends by e-mail for the request for a quote.

**I can't open the request for quotation from the link**

Log in to the Offer Service and click on the link you received after this. If it is a DPS or Framework arrangement, your user must be in the same company profile from which they participated. If necessary, contact [tuki@cloudia.fi](mailto:tuki@cloudia.fi).