---
title: "The remote server returned an error: (500)"
canonical: "https://support.mercell.com/space/MNS/108364469/The%20remote%20server%20returned%20an%20error%3A%20(500)"
format: markdown
---
## Problem

> ℹ️ Error log shows: The remote server returned an error: (500)

## Solution

Verify that the archive system endpoints are working correct. 

Verify that Mercell has the correct username/pw for the archive integration

> ℹ️ The archive system end point are not ansvering correct. Archive system seems to be misconfigured

## Related articles


> Macro (contentbylabel)

> Macro (details)
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