---
title: "Routing issue (09.06.2021)"
canonical: "https://support.mercell.com/space/MNS/1530332476/Routing%20issue%20(09.06.2021)"
format: markdown
---
On Wednesday 09.06.2021 around 01:00 CEST a router malfunction was detected which impacted connectivity between the servers hosting the Mercell website, causing it to become unstable. 

At 08:28 CEST, the decision was made to put the website offline to pursue technical investigations and avoid data inconsistencies. The website was back online at 09:06 CEST.

During this timeframe, Mercell users could not access their products, publish tenders or proceed with bid submission.

The router was replaced and all of the Mercell servers restarted. The service was fully reestablished at 10:23.

We sincerely apologize for any inconvenience you may have experienced and appreciate your patience.

> ℹ️ When a technical incident happens, it is part of Mercell's principles to prepare a “postmortem”. In this document, the team involved in the incident reflects on what went wrong, tries to identify potential weak points in the process followed, and suggests a list of steps to take in order to prevent a similar incident from occurring again. This process is being carried out by the team and the conclusions will be shared with you as soon as they become available.