---
title: "Empty unknown file"
canonical: "https://support.mercell.com/space/MNS/195461640/Empty%20unknown%20file"
format: markdown
---
## Problem

> ℹ️ Applies to P360
> ℹ️ 
> ℹ️ Journalpost has an empty unknown file.

## Solution

An empty file with an fileformat (extension) unknown to the archive exists in the journalpost. 

Option 1: Look in sent xml for `(Data removed by log)`.  Find the fileformats unknown to the archive and add them to the archive system

Option 2: Have Mercell disable “DirectUploadUnknownFormats”. This is not supported by all archives

## Related articles

> Macro (contentbylabel)

> Macro (details)
> 
> | Related issues |  |
> | --- | --- |