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title: "AI Module User Interaction and Feedback"
canonical: "https://support.mercell.com/space/MSF/196215505194/AI%20Module%20User%20Interaction%20and%20Feedback"
format: markdown
---
### **Finnish Coming Soon**

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# 🇬🇧 AI Module User Interaction and Feedback

### User Feedback Mechanism:  

**How will we collect and incorporate user feedback to improve the AI summaries?**

User feedback will be collected through multiple channels, including:

- **Feedback Forms:** Integrated feedback forms within the user interface to allow users to submit comments and suggestions easily.
- **Surveys:** Periodic surveys to gather detailed feedback on user experiences and satisfaction.
- **Customer Support:** A dedicated customer support team to handle feedback, inquiries, and complaints.
- **Incorporation Process:** Feedback will be reviewed regularly by our product development team, and actionable insights will be incorporated into subsequent updates and improvements.

### **Error Reporting:  **

**What processes will be in place for users to report errors or inaccuracies in the summaries?**

Users will be able to report errors or inaccuracies through:

- **Error Reporting Tool: **An in-app error reporting tool that allows users to flag specific issues directly within the summary interface.
- **Support Tickets: **A system for submitting support tickets to our customer success team, ensuring that all reports are tracked and addressed.
- **Response Protocol: **A defined protocol for our technical team to investigate and resolve reported errors promptly.
- **Transparency:** Users will be informed about the status of their reports and any actions taken to address the issues.