---
title: "Reset password"
canonical: "https://support.mercell.com/space/MTBEE/196723802309/Reset%20password"
format: markdown
---
If you have forgotten your password, your password has expired, or you are having another problem to login please use the ‘Forgot password’ option from our login page.

> ⚠️ This article will show the visuals based on being a non-migrated customer. If you are a migrated customer you will notice some steps have a different appearance however the instructions to follow remain the same.

1. From <u>[app.mercell.com](http://app.mercell.com/)</u> click the **Login **button
2. Enter your email address and click *Continue*

3. Click on ‘Forgot password’

> ⚠️ If you are a **migrated customer** the reset password window will look different for you. You should continue by clicking *Forgot password *and continue to follow the written instructions from Step 4 below. The visuals will continue to look slightly different for you, however the written instructions still apply.

4. Insert your email again and click *Reset password*

5. Within a very short time, you will receive an email with a code and a verification link. The browser where you asked to reset your password will also be on the same page as the verification link. Note that the code is valid for 7 days, if it expires ask for a new code. The sender of the reset password email is i<u>[nfo@mercell.com.](mailto:info@mercell.com)</u>

6. Take the reset code from the email and insert it to the temporary password field. Click* Log in*

7. Enter your new password and repeat it in the following field. Ensure the new password meets all the required credentials to ensure your password is secure enough and the same password is used. Once done click *Continue* and your account is now updated with your new password.