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title: "Not Receiving Confirmation Email"
canonical: "https://support.mercell.com/space/MTBLT/196811883133/Not%20Receiving%20Confirmation%20Email"
format: markdown
---
During the sign-up process you will be asked to confirm your email-address. This ensures that the email address you have provided is correct and that you are the owner of this address. The confirmation email should arrive within 10 minutes in your inbox. If you do not receive the email, please follow the below steps to troubleshoot the issue: Troubleshooting steps Check your junk-/spam-folder for a email with the subject  “Mercell Academy Confirmation email” Add  noreply.learn@mercell.com  to your safe-senders/contacts list. Accept  noreply.learn@mercell.com  for your organisation. This might require assistance from your IT Department. Note:  If the confirmation e-mail has not been delivered to your inbox or your spam-folder within 10 minutes, please  raise a ticket with your local support-team . On this page Related articles