---
title: "How do I Submit a Support Ticket?"
canonical: "https://support.mercell.com/space/MTBLT/196930109695/How%20do%20I%20Submit%20a%20Support%20Ticket%3F"
format: markdown
---
The most efficient way to receive help from our expert support teams is by submitting a ticket in our centralised ticketing system. 

In this article, we will explain how to submit a ticket in 3 easy steps:

1. Navigate to your local support pages via [https://contact.mercell.com/](https://contact.mercell.com/)  selecting your country, query type and your platform, where you can then access all support materials available for self help including support articles and the community. You will find this link in email correspondence and from within the menu of the system you are using. It is here you can select *Contact Us* to begin the process of creating a ticket.


2. Next, select the icon for creating a ticket. You may find multiple icons for creating a ticket depending on the ticket type. You should use the heading beneath the icon to choose the best that fits your query.


3. Complete the ticketing form providing as much detail as possible. Our support agents can respond with the best solutions if you also provide screenshots, these can be uploaded in the form too. Then click *Send.*  
  
When you create the ticket, we will automatically suggest relevant support articles that might be helpful and save you time.


You will then see a confirmation page which thanks you for using our ticketing system. Our support agents will receive your query and are able to prioritise, assign, and handle efficiently.

You will receive a response from our agents on email and within your support pages when you have logged in. By logging in you can also check the status of your ticket and a record of any previous closed tickets.

> ✅ When a ticket has been resolved you will receive a customer satisfaction survey where we would value your feedback.