---
title: "Why do I not receive emails from Mercell?"
canonical: "https://support.mercell.com/space/MTBLV/196859887915/Why%20do%20I%20not%20receive%20emails%20from%20Mercell%3F"
format: markdown
---
There are many reasons Mercell sends emails to our customers. You might encounter issues receiving these emails. To ensure uninterrupted service follow the below steps.

Issues may occur if Mercell emails are being sent to Spam or Junk folders instead of the Inbox. This can be resolved from within email settings by accepting the @mercell.com domain.

## How to remove @mercell.com from Spam or Junk in email settings

> ℹ️ How to navigate email settings varies depending on the email provider. Our enterprise customers and/or public sector customers might need to consult their IT Department.

**Alternatively, from within the Spam/Junk folder:**

Most email providers offer this method of removing email addresses from being sent to Spam and Junk:

1. Find an email from …@mercell.com in the Spam/Junk folder. Double check it is a legitimate email address that ends in only @mercell.com.
2. Select the email
3. Click *Not spam.*
4. Future emails from @mercell.com will not be sent to the Spam/Junk folder


> ⚠️ If you continue to not receive Mercell emails please raise a ticket with your [local support team](https://support.mercell.com/page/mtb-contact-us-english)