---
title: "Accessing Mercell Customer Service"
canonical: "https://support.mercell.com/space/MTBLV/196932337764/Accessing%20Mercell%20Customer%20Service"
format: markdown
---
**Related articles: **[https://mercell.atlassian.net/wiki/spaces/MKB/pages/196930076673](https://mercell.atlassian.net/wiki/spaces/MKB/pages/196930076673) 

Mercell uses a centralised customer service tool where we can ensure we deliver customer service in an efficient and consistent way, and is in accordance to the agreements we have made with you.

Our support process provides Mercell with valuable insights to our customers' experiences when using our product, this information we learn from to improve.

You can find customer support materials and contact information here [https://support.mercell.com/](https://support.mercell.com/)

## Customer Service account

You do not need an account to access the customer support pages. However by creating an account and logging in your interactions with customer service will be logged in a way that you can view a personal overview of all your active and past requests, so you can follow up easily, share updates or refer back to previous answers.

To create an account click *Log in *in the top right corner of the [support](https://support.mercell.com/) home page.  


![image-20250612-055354.png](media://49206274-4745-41b8-a329-71ad5c0c689a)

  
Enter your email address and click *Next* to begin the sign up process. If you already have an account your email address will be recognised and it will prompt you to enter your password.  


![image-20250612-055430.png](media://90564eed-59fc-4034-a972-d598dd2cdaa3)

## Your support requests overview

Once you have logged in you can access your *Requests overview.*

1. Go to the [support ](https://support.mercell.com/)pages and select your user initials icon in the top right corner, that has now replaced the login button.
2. This will open your options, select *Requests.*

![image-20250612-060319.png](media://1725c342-3982-40ff-baef-2d872f6096e9)


You will notice how many active requests you have also displayed.

3. The overview page will list all requests.
4. Check request status:  
The *Status* column displays the progress of the query
5. Check request correspondence:  
Click on the request name in the *Summary *column to open the full details, including the correspondence from our customer service agents.

<span style="color: #97a0af">*Article Ref: 120620250815*</span>