---
title: "Not Receiving Password Reset Instructions For Mercell Academy"
canonical: "https://support.mercell.com/space/MTBNL/196812211460/Not%20Receiving%20Password%20Reset%20Instructions%20For%20Mercell%20Academy"
format: markdown
---
Tried to reset your password, but not receiving an email with instructions? Please follow the below steps to troubleshoot the issue: Troubleshooting steps Check your junk-/spam-folder for a email with the subject  “Reset your password instructions” Add  @mercell.com  to your safe-senders/contacts list. Whitelist  @mercell.com  for your organization. This might require assistance from your IT Departement. Re-try resetting your password in case of typos. Note:  If the instructions have not been delivered to your inbox or your spam-folder within 10 minutes, please  raise a ticket with your local support-team . Article Ref: 060120261019