---
title: "My Visma Tendsign account is blocked"
canonical: "https://support.mercell.com/space/TEKB/1128563666/My%20Visma%20Tendsign%20account%20is%20blocked"
format: markdown
---
When you log in with incorrect password more than 10 times your account will be blocked.

You can not click on "Forgot password" to get a new one, but you need to contact support to recover the password. 

Mail to: [tendsigsupport@mercell.com](mailto:tendsigsupport@mercell.com)